Using Action Teams


Action teams are short-lived project groups, made up of managers and union representatives with a specific “problem” to solve and are very effective in demonstrating the benefits of joint problem solving.


Following a detailed diagnostic, I identified several areas for this organisation to improve in employee relations. Rather than give these tasks to HR or leaders, we used short-lived action teams, made up of union representatives and managers who had an interest and experience in that area. I facilitated the meetings of these action teams over a 12-week period, keeping them on track to deliver their proposals to a senior team of leaders for sign off.


All proposals were accepted and implemented and the teams were disbanded. A second wave of action teams were set up to tackle the next range of problems. This process led to a change in the ER climate and the concept of joint problem solving via action team continued to be used across the business.

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