Problem solving and action teams

Problem solving is a game changer in collective employment relations. Joint groups or 'action teams' are a powerful way of resolving differences of opinion. They can move people from entrenched positions and away from a 'win-lose' approach and create a positive organisational culture.

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As well as solving critical problems and helping the business move forward, all parties build trust, learn valuable insights and practice key transferable skills. Successful action teams demonstrate to the wider business the benefits of joint problem solving and of a collaborative style of working.

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At Make Work Better, we have a wealth of experience designing and facilitating joint problem solving in areas, such as  policy modernisation, resdesigning job roles and rebuilding ER after conflict. Being very clear about the problem to  solve, and working in small groups, managers and union representatives build solutions based on evidence, fact and trust. 

 

Action teams can also help improve an organisation’s industrial relations climate. Its collaborative, bottom-up style of engagement gains increased buy-in from all parties and leads to sustainable change. We have repeatedly witnessed success using action teams in industries such as aviation. Our work with a global airline delivered a transformed union relationship leading to a multitude of far reaching and positive commercial benefits.