Rebuilding Relationships with unions after dispute
A pay dispute had damaged the relationships between senior union officials and senior leaders and the impact was being felt in the organisation. Both parties knew that this was not a viable long-term situation.
Over a four-year period, I supported the organisation by designing an employee relations improvement programme, made up of specific packages of work to be delivered jointly. Sponsored by the Executive and senior union leaders, the ER climate, which was measured annually, steadily improved at all levels in the organisation, reducing the risk of disruption to this vital UK service.
The critical success factor here was that the programme was jointly sponsored and monitored at the most senior level of the organisation.